Certified by ISO 9001- 2000 ,ISO 14001-2004, OH&S 18001, Technocare is the authorized Customer Care Centre for Motorola in the UAE, Saudi Arabia and India. The organisation also manages the Siemens Speed Stream customer call centre for Etisalat’s ADSL subscribers.

The company has a tie-up with Sony-Ericsson for repair management, logistics management, Call Centre support in Dubai and also for Regional Technical Auditing of all their Service Partners in Middle East and Africa region. Committed to quality and customer satisfaction we raise the bar consistently on industry standards.

Key Partners

Support services for mobile phones and related devices include:

• Technical support & training, Repair Process Management
• Training on tools, test equipment usage, emerging new technologies
• For new partners, assistance on facility design, commissioning & reporting software handling
• Training on ESD precautions, procedures, soldering techniques inventory control and planning
• Assistance for Process flow documentation & Process Cycle Time reduction
• Annual process Audit and quality improvements
• Regional Logistics - Distribution and Management, Customer Care and Call handling
• Assistance to plan & position services for the future and to market specific value additions
• High Level repair support for all partners in the region

Benefits for our Customers/ Business Partners

• Expertise of managing one of the most advanced Customer Care Centres in the region
• Customized solutions that meet market needs and manufacturer needs
• Quick to meet the quality standards of the principals
• Real time service data for Service Call logging and tracking
• Capabilities to manage Regional high level repairs, high volume product upgrades/repairs
• Customized Service Reports for principals
• Customized logistics, Call Centres and dedicated Customer Care hotlines options
• Customer/Product historical Service data management systems
• Computerized system to track complete operations and handle multiple locations
• Close interaction with principals so we remain in sync with their business plans
• Professional set up with highly competent technical and commercial team
• Strong parent company backing

Training

Regular training is conducted on technical and customer care subjects for our staff and our Business associates at our central training facility.

• Training programs are developed to match skills with job requirements
• All employees are oriented on Technocare’s expectations of quality, and customer satisfaction through communication of quality policies and/or training
• Information sharing on latest technologies with our Business associates/ principals

The Network

Headquartered in Dubai, Technocare is equipped with state of the art facilities in the UAE with Customer Care Centres in Dubai, Abu Dhabi in the UAE, Riyadh and Jeddah in Saudi Arabia and New Delhi in India.
Our accolades

• ‘Best Motorola Customer Care Centre Award in MENA’
• “Best Local Service Organization in EMEA Region by Siemens’
• The only non-Motorola owned high-tech repair centre in the world

Contact Technocare

The Group is owned by three partners who share common goals, values and business objectives: Mr. S.S. Rajkumar who is the Vice Chairman and CEO of the Group, Mr. Mohamed Saleh Aqili and Mr. Mohamed Saeed Aqili. Under the Group umbrella there are five Strategic Business Units which are headed by a team of qualified and experienced professionals who report to the Group CEO.

The Company’s agenda is to leverage its strength and agility in adapting emerging technologies and exploring new business opportunities to drive growth for both the Company and its Principals. The Group’s annualized turnover for the year 2006-2007 was in excess of USD 140 million. With further diversification plans in place, the Group is poised to sustainn increased growth over the coming years.

Our Vision

To be:

* The most admired business house in the region;
* Benchmarked by other Corporations;
* Regarded by our clients and customers as the preferred supplier/ solutions provider;
* Looked upon by top talent as the best all round employer in our sectors

Our Mission

* Offer products and services which are reliable and innovative and provide exceptional quality and value to our customers;
* Empower our employees to achieve their full potential;
* Develop lasting partnerships with our principals, trade partners and suppliers;
* Generate long-term prosperity for all our stakeholders

Our core values

* Passion for excellence
* Integrity in everything we do and
* Commitment to all our stakeholders.

Central Service Team

The Central Services team includes specialists from Finance, Logistics, Human Resources, General Administration, Systems Administration, Planning & Budgeting and Internal Audit. With a total workforce of nearly 175 in the Group, the company believes in empowering each employee for the benefit of the individual and the enterprise.

The company believes in imparting continuous training in order to enhance every individual’s potential. The Group enjoys support of various Government departments and strongly believes in sharing responsibilities as a respectable corporate citizen. The Group has participated in several such efforts over the years.

Currently we do not have any vacancies:

Mr. Giuseppe Boaro, President of Mekar, Italy made this announcement on the occasion of the Big 5 Show, where the company is displaying its wide range of air conditioning equipment. Boaro said, “This move is essential due to the growing demand for Mekar airside equipments and its increasing popularity for iconic projects. We are setting up our own central warehousing and distribution facility in the UAE to meet our clients’ mounting requirements and at the same time provide efficient support to our distributors in the region Royal Gulf. Mekar has plans to increase its market penetration in Qatar, Bahrain and Kuwait through this office.”

Mekar’s AHUs and FCUs have been installed in more than 150 prestigious projects in the UAE including iconic projects ‘The Burj Tower’ slated to be the tallest tower in the world and the Burj Al Arab Hotel - the only seven star Hotel in the world.

Reiterating the business philosophy of Mekar, he stated, “We stand by quality and deliver what we promise. This philosophy has paid us rich dividends over the years and is evidenced by the fact that Mekar has developed a strong client portfolio and these clients have been consistently doing business with us. 150 projects where Mekar equipment has been installed have withstood the climatic conditions of the Middle East over the last 15 years proving Mekar’s reliability.”
About Koohiji Group:

Koohiji Group in partnership with Mekar of Italy has established Mekar Middle East as a joint venture. The Dubai based Koohiji Group is transnational with offices in the GCC and the Sub Continent with diverse portfolio of products & services spanning telecommunications, office automation, wireless communication, HVAC equipments. The Group companies have the reputation of setting high standards of excellence both in local and international levels.

A qualified chartered accountant and a Finance Professional, he had his career in leading multinational corporations in India, UK and the UAE. His entreprenership skills and his passion for business laid the foundation for Koohiji Group. His vision in the early 1980’s has taken wings from being a trading house to a leading corporate in the region. Known for his leadership and management skills, he takes a local as well global point of view. Today Koohiji enterprise is transnational with direct presence in several countries and holds the record for achieving several feats at the regional and global level.

Arun Tuli - Managing Director, Mekar Air Handling Units

A qualified Chartered Accountant, Arun has worked with leading corporations in the Middle East region. He has played roles as a Finance Professional and also as a Business Development Manager in Al Futtaim group and MMI group of companies respectively. With a wealth of knowledge in financial management coupled with experience in setting up new business ventures, he has spear headed Royal Gulf to become one of the leading distributor for HVAC products in the UAE. In his last assignment as Managing Director of Royal Gulf, he developed strategic business alliances with key Principals. During his tenure he helped establish an illustrious list of project references for Royal Gulf - notable among them the Burj Towers which is slated to be the World’s tallest tower.

Neal Barros - General Manager, Globalnet

A qualified engineer in Electrical and Electronics from the reputed BITS - Pilani he earned his Post graduate degree in Business Management. Associated with Globalnet since 1997 he swiftly moved up the ladder to head the Business Unit. Instrumental in devising and adapting Business models in line with the business goals agreed by Globalnet and Motorola. Adept at operating under the vagaries of the telecom market, he was the driving force behind a record sale of 3.5 million handsets with a turnover of USD 206 million. His contribution helped Globalnet rank amongst Motorola’s top 10 distributors worldwide.

Pramod Kattel - General Manager, Technocare (Global Customer Care)

A graduate in Electrical Engineering, he has to his credit over 10 years of rich experience in the Middle East. As a leading authority on customer care in the emerging market region he has been responsible for Technocare’s numerous milestones and awards. His key contribution includes strong sales & business development. Having been with the Group since 2005 he has cultivated trust of key principals in matters of customer care.

Prasad YSCV - General Manager, Koohiji Trading

A graduate and a PG Diploma holder in Computer Science he has over 15 years of experience. He has served leading Companies in India such as Sterling Resorts and JTM Telecom (now part of Airtel) holding several key sales/ marketing positions handling Office Automation products(Panasonic, Canon, Minolta), Leisure Concept Selling, Fire safety products, Telecom. With 10 years of service with Koohiji Group, his contribution to consistent business growth and played a key role in leading Komtell to the No.1 distributor position in the MENA region.

Siddu R C - Deputy General Manager, Royal Gulf

A B.E. graduate in Mechanical Engineering with over 14 years experience in engineering, sales and managerial functions. Starting his career with Klenzaids, Mumbai, India he was responsible for validation and certification of key facilities in pharmaceutical industry, bio-technology and nuclear laboratories. Associated with Royal Gulf since 1996 he was responsible for establishing HVAC brands like Mekar, Decsa, Dunham Bush, Wesper and Novovent.

N.R. Venkatesh - Head, Group Finance

A qualified Chartered Accountant, worked with Business houses of repute - both India and UAE. With over 20 years of experience he had strategic roles and has supported the top management under varying capacities in leading companies like Wipro, Al Futtaim. Apart from his core skills in Financial Management, he is experienced in ERP/ SAP implementation and has guided the Group’s SBUs during the business successes in the recent years.

Pritvi Rajkumar - Corporate Development

Pritvi Rajkumar brings in over 7 years of experience in finance, business development and business operations. A Bachelor of Science in Economics in Finance and Information Systems from the Wharton School of Business, University of Pennsylvania, he has recently been retained by Koohiji Group to provide various consulting services to the Group.

Prior to his engagement with Koohiji Group he served as Vice President and Minority Partner at GPX Enterprises, L.P. - a private investment firm focused on the sponsorship, development and management of select private equity and venture capital investments. At GPX, he lead several private equity initiatives in several industries including communications, software and real estate. He previously served as Director of Corporate Development at ATX Communications, Inc. handling product development, key contract negotiations and mergers and acquisitions. Some of his initiatives at ATX transformed into significant profits for the company.

Presenting the trophy to the vice chairman and CEO of the Koohiji Group S.S. Rajkumar and Koohiji Trading’s General Manager, YCSV Prasad, Kazuyoshi Fujiyoshi, President, Panasonic Communications Company (PCC) said: “It is a matter of pride to work with a professional and dynamic company such as Koohiji, who has been our key partner for the last 18 years. With its numerous initiatives in the past year for our IP based PBX systems, Koohiji has helped set new benchmarks for our distributors worldwide. It has broadened their vision by providing new ideas and tools to achieve success in this relatively new, but extremely important emerging product for the IP era”.

Receiving the award, Prasad said: “Being voted ‘Best Distributor’ by our peers gives our marketing efforts a further impetus. It is our constant aim to deliver trendsetting solutions in the telecommunications market consistently.”

Commenting on the occasion, Asahiko Ono, general manager of Panasonic Marketing M.E. (PMM), the local subsidiary of Matsushita Electric Company (MEI) said: “We acknowledge the great achievement by Koohiji Trading and look forward to raise the bars continuously in line with PMM’s customer centric philosophy for this region.”
Ends

This new venture will enable UAE and MENA region users to gain legitimate ccess to digital entertainment content on their mobile phones. The range of content available from Digital City will include all kinds of ring tones including poly tones and ring back tones, MMS or still and animated images, theme wallpapers, screensaver, games, applications, News updates, video and audio clips, and interactive content including movie trailers, synopses, reviews and previews.

Digital City also provides value added services like Caller Ring Back Tone (CRBT) platforms, Voice Platforms, SMS & MMS Gateways and other specialized services.

The venture would provide digital content to Motorola phones by Globalnet – our group venture, as a value addition and thereby offering a product differentiator. It also manages the Hellomoto shop for Motorola through which every Motorola handset user can download content over web and wap. This service is in a roll-out phase and will cover the Middle East region, Africa and Turkey. A project of such magnitude has never been attempted in this region before.

In today’s world of converging technologies, the company would be on the constant look out for opportunities beyond the Digital content in order to achieve higher business growth levels.

Contact Digital City

Our relationship

Working closely with key retail and dealer partners we ensure that Motorola gains visibility and market share. Our retail partners see us as a credible business partner and we enjoy their unstinted support for all our marketing/sales efforts. We also share a trustworthy relationship with our export customers across the region.

Our teams work in tandem with the Motorola team to achieve common business goals in the most efficient manner. Learning is an on going process as we share our market knowledge with the principals and while we get to learn from success stories in their other global markets.

Our team and infrastructure

We are highly responsive to market needs – with modern logistics and warehousing facilities. With a large team of active Sales personnel in the market place, the company derives market intelligence the likes of which very few competitors can boast of in the region.

Accolades

The company has won numerous awards over these years. To name a few:

• ‘Regional Best Distributor’ for MENAT region in 2006.
• ‘Regional Distributor of the Year’ award for the MENAT region for 2006 for its stupendous performance.
• ‘Best Overall Distributor Award’ for highest sales growth in MENAT for the year 2005.
• ‘Business Development Award’ for MENA region in 2002.

Contact Globalnet

We have implemented several firsts for Panasonic in the region, notable among them include establishment of the first ever Panasonic Telecom Concept Centre with a state-of-the-art showroom and service centre. As a strong believer in our values, we have developed trust and mutual co-operation with our retail partners end consumers and our principals – Panasonic Communications Company, Japan.

The 60-member strong team believes in constant pursuit of excellence and to reach this level the team is supported by the Group with relevant training programs for our trade partners and personal development programs on an ongoing basis.

Koohiji Trading has won the Best Distributor Award for Panasonic CIS/Middle East and Africa (Telecommunications products) for the past 4 years successively. The latest to our tally of awards includes ‘Best distributor for MENA region for year 2006′ for its value addition to one of Panasonic’s core product range.

Our major activities include:

• Providing solutions
• Managing Projects
• Site demos for big projects
• Annual maintenance contracts
• Customer care hotline for members
• Express repairing service under 24 hours
• Marketing support with localised literature

Contact Koohiji Trading

The company has supplied equipment to more than 150 prestigious projects in the UAE, including The Burj Al Arab Hotel, The Madinat Jumeirah Complex, The Dubai World Trade Centre Exhibition Halls, Emaar’s Old Town project, Dubai Mall and Business Park, Nakheel’s DMCC buildings, Dubai Festival City, Emirates Hills and several other similar prestigious projects.

One of our most pioneering projects has been to supply Air Handling Units and Fan Coil Units, Solar Fired Absorption Chillers, Closed Circuit Cooling Towers to the first Platinum rated Green building in the UAE.

Royal Gulf closely works with leading consultants, clients, dealers in this region and have an enviable track record for accurate application engineering and supplying high quality products which meet the specified performance criteria. With the on-going boom in the construction industry in the region, the Company continues to drive and record high business growth.

Royal Gulf boasts of a team which includes experienced HVAC Engineers and technicians who are trained in Principals’ factories overseas. Equipped to impart complete product knowledge to clients they offer unparalleled after-sales service. Focus on quality and guaranteed after sales service are our hallmarks.

Contact Royal Gulf