Technocare is a leading provider of after-sales-services for cellular phone end user customers in UAE and Middle East region. Operating since year 2000, the Company has a wealth of expertise in the field of Customer Care, Repair Service, Call Centre Support and Spare parts logistics for consumer telecom products.
Technocare began operations as an independent after-sales service organisation and Regional Service Hub for Motorola, Siemens and Sony Ericsson. As a leading technical training and customer support provider in the region the Company caters to 24 countries in the Middle East and Asia region.
Certified by ISO 9001- 2000 ,ISO 14001-2004, OH&S 18001, Technocare is the authorized Customer Care Centre for Motorola in the UAE, Saudi Arabia and India. The organisation also manages the Siemens Speed Stream customer call centre for Etisalat’s ADSL subscribers.
The company has a tie-up with Sony-Ericsson for repair management, logistics management, Call Centre support in Dubai and also for Regional Technical Auditing of all their Service Partners in Middle East and Africa region. Committed to quality and customer satisfaction we raise the bar consistently on industry standards.
Key Partners
Support services for mobile phones and related devices include:
- Technical support & training, Repair Process Management
- Training on tools, test equipment usage, emerging new technologies
- For new partners, assistance on facility design, commissioning & reporting software handling
- Training on ESD precautions, procedures, soldering techniques inventory control and planning
- Assistance for Process flow documentation & Process Cycle Time reduction
- Annual process Audit and quality improvements
- Regional Logistics - Distribution and Management, Customer Care and Call handling
- Assistance to plan & position services for the future and to market specific value additions
- High Level repair support for all partners in the region
Benefits for our Customers/ Business Partners
- Expertise of managing one of the most advanced Customer Care Centres in the region
- Customized solutions that meet market needs and manufacturer needs
- Quick to meet the quality standards of the principals
- Real time service data for Service Call logging and tracking
- Capabilities to manage Regional high level repairs, high volume product upgrades/repairs
- Customized Service Reports for principals
- Customized logistics, Call Centres and dedicated Customer Care hotlines options
- Customer/Product historical Service data management systems
- Computerized system to track complete operations and handle multiple locations
- Close interaction with principals so we remain in sync with their business plans
- Professional set up with highly competent technical and commercial team
- Strong parent company backing
Training
Regular training is conducted on technical and customer care subjects for our staff and our Business associates at our central training facility.
- Training programs are developed to match skills with job requirements
- All employees are oriented on Technocare’s expectations of quality, and customer satisfaction through communication of quality policies and/or training
- Information sharing on latest technologies with our Business associates/ principals
The Network
Headquartered in Dubai, Technocare is equipped with state of the art facilities in the UAE with Customer Care Centres in Dubai, Abu Dhabi in the UAE, Riyadh and Jeddah in Saudi Arabia and New Delhi in India.
Our accolades
- ‘Best Motorola Customer Care Centre Award in MENA’
- “Best Local Service Organization in EMEA Region by Siemens’
- The only non-Motorola owned high-tech repair centre in the world
